Shipping policy

At SANN Trading, transparency and value for our customers is a must.

That's why we don't do fake sales or fake delivery gimmicks.

We offer doorstep delivery within 40km radius from our Casula Depot. For orders above $125 (ex GST) we waive the $20 delivery charge.

For orders below $125 (ex GST)

Enjoy free pick up from our locations in Casula, Wetherill Park and Surry Hills.
Or opt for doorstep delivery for a flat fee of only $20 fee per consignment (unlimited number of cartons)

You choose - we fulfil.

1. Dispatch & Processing

We aim to process and dispatch all orders one day after the order is placed.

Orders placed after 12:00 pm (AEST) or on weekends/public holidays will be processed the next business day.

Once your order has been shipped, you’ll receive an email confirmation with tracking details so you can monitor your delivery.

We strive to keep freight costs as low as possible for our customers.

2. Click & Collect / Pickup

Pickup is available from our Casula and Wetherill Park locations. Once your order is ready, our team will contact you to confirm collection details.

3. Delivery Instructions

You may include delivery notes at checkout (e.g. “Leave at reception” or “Deliver to warehouse roller door”).
SANN Trading is not responsible for lost or damaged goods once marked as “Delivered” by the courier.

4. Delays or Issues

If your order hasn’t arrived within the expected timeframe, please contact us so we can help track it down quickly.
We work closely with our freight partners to resolve any shipping concerns promptly.

5. Damaged or Missing Parcels

If your order arrives damaged or incomplete:

Please notify us within 48 hours of delivery.
Include your order number and photos of the issue.
We’ll assess the claim and arrange replacement or credit where applicable.

6. Need Assistance?

Our Sydney-based logistics team is always happy to help with any shipping or delivery questions.